The mission of the Mem Teknoloji A.Ş. Technical Service organization is to ensure that we are highly responsive to each customer’s needs. In our Call Center Office, specialists provide triage services that are designed to optimize the service process and provide fast resolution. Our certified support engineers – who average 25 years of experience at medical equipment – can answer your technical questions and work to resolve your issues over the phone, online, or via email.
Should an on-site diagnosis or repair be requested, the call center will dispatch a field service engineer to you. The Call Center Office also works with our repair coordinator to arrange in-house repair service.*
*In-house repair is available for selected products.
Technical Services include:
- Product Support
Depending on the product, support is available via telephone, online, on-site, and in-house. To initiate technical support for your product, call:
+90 549 806 55 07 for ICU, NICU, Anesthesia, Sleep Lab, Neurology.
- Software Support
- Networking Support
A growing number of our customers have questions concerning the proper networking of their medical devices.
- Remote Support